Privacy Practices
Hospice Brazos Valley adheres to the privacy practices under the guidelines of the 1996 HIPAA Act.
At Hospice Brazos Valley, Inc. (Bryan Office, Brenham Office, La Grange Office, Hospice Thrift Store, and Hospice Boutique) providing for your security is one of our highest precedence. The security of your personal information is important to us. Throughout the history of our agency, maintaining privacy and confidentiality protection for our patients and families has been a priority.
Hospice Brazos Valley seeks to provide the best hospice and palliative care support possible to meet your needs. As a result, there will continually be changes in technology that we will implement to benefit you as our client. Please be assured that we are safeguarding your personal information however we receive it or by whatever means you use to contact us, whether you're using our 800 line, our Web site, in writing or speaking with a hospice associate at any of our locations.
By law, we recently were required to send a Privacy Notice to all clients. We have complied with that law. It is important for you to know that Hospice Brazos Valley will provide the same protection of privacy and confidentiality rights to our grief and bereavement clients, as well as donors.
The most important thing you should know is that Hospice Brazos Valley will not share your personal information and/or medical information with anyone, except as permitted or required by law. Hospice Brazos Valley will not sell your personal information.
Hospice Brazos Valley, Inc. remains committed to the principals that guide us: loyalty to our patients, families, clients, the general public and our employees. We strive for integrity in all we say and do. Together, we work diligently to maintain our clients' trust.
Information Collection
* We collect and use information about those we serve in order to provide you with hospice support, palliative care support, pain control, grief and bereavement support and other end-of-life services.
* We obtain information about those individuals, who patron our resale stores as you make purchases.
* We obtain information about those individuals, who participate in our fund development activities as they purchase a product, as they donate goods or funds or as you attend a fund raising event.
* We obtain most of this information directly from you, primarily when you complete forms as you apply for services and from interactions you have with staff members. If we require additional information from other parties, we will first seek your permission. Examples of other parties may include other medical care providers, who you have utilized.
Information Protection
* To guard your personal information, we maintain physical, electronic and procedural safeguards that comply with federal and state laws and regulations.
All of our employees are required to protect the confidentiality and privacy of our clients' personal and medical information. Staff may not access client information unless there is a legitimate hospice or palliative service reason for doing so, such as responding to a client request for service.
* Our strict policies for protection of personal information applies to current and former clients.
Information Disclosure
* Hospice Brazos Valley, Inc. will not sell your personal information to anyone.
* Hospice Brazos Valley, Inc. will not disclose your personal information to anyone, except as permitted or required by law. For example, we may disclose your personal information to:
* entities that provide services to us, which we can effect, maintain or administer services to you. Examples may include pharmacies, durable medical equipment vendors and hospital personnel.
* entities that are authorized by federal and state law to conduct audits of patient care. These entities may include: Medicare, Medicaid, Texas Department of Health, Texas Department of Human Services, Adult and/or Child Protection Services and others.
* Hospice Brazos Valley will report to your local Justice of the Peace regarding our involvement with your care.
* In following with federal, state and local laws, Hospice Brazos Valley, Inc. will report any issues of appearances of abuse, neglect or exploitation.
By law, we have the right to modify our privacy policy at any time. If you would like an additional copy of the complete Privacy Notice or if you have any questions, please contact us at the telephone number or address indicated directly below.
Hospice Brazos Valley, Inc.
502 W. 26th Street
Bryan, TX 77803
979-821-2266
1-800-824-2326
